Call Metrics Overview
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Total Calls:
- This metric represents the total number of calls made during the selected period. It includes all call outcomes, providing a snapshot of your overall calling activity.
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No Answer:
- This indicates the number of calls that were not answered by the recipient. A high number of “No Answer” calls may suggest the need for follow-up strategies or adjustments in calling times.
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Busy:
- This metric shows how many calls were attempted while the recipient’s line was busy. Frequent busy signals may indicate that the recipient is often engaged, suggesting a need for alternative contact methods.
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Left Voicemail:
- This represents the number of calls where a voicemail message was left for the recipient. Leaving voicemails can be an effective way to ensure your message is communicated even when the call is not answered.
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Gatekeeper:
- This indicates the number of calls that were answered by a gatekeeper (e.g., receptionist) instead of the intended recipient. Understanding how often you encounter gatekeepers can help refine your approach to reaching decision-makers.
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Bad Wrong Number:
- This metric reflects the number of calls that were misdialed or directed to an incorrect number. Keeping track of wrong numbers can help improve dialing accuracy and reduce wasted time.
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Connected Positive:
- This indicates the number of calls that resulted in a positive connection with the recipient, such as successfully discussing a product or service. A high positive connection rate is indicative of effective outreach.
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Connected Neutral:
- This metric shows the number of calls that ended without a clear positive or negative outcome. These may include brief conversations or inquiries without further engagement.
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Connected Negative:
- This represents the number of calls that resulted in a negative outcome, such as rejection or dissatisfaction. Analyzing negative connections can provide insights into areas needing improvement.
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No Disposition:
- This indicates the number of calls that have not been categorized or logged with a specific outcome. It’s important to ensure all calls are properly logged to maintain accurate analytics.